Anatory

Support

Talk to a person.

Anatory Software is small. Support email is read by someone who can open the source code and fix the problem, so a detailed report genuinely helps.

Where to write

[email protected]
Help with an app: bugs, something not working, questions about how to use it. This is the fastest route for anything app-related.
[email protected]
Privacy questions, and anything about what an app does or does not collect. This is also the address shown on PyPad's About screen.
[email protected]
Everything else: business questions, press, licensing, or you are not sure which of the above fits.

We aim to reply within a few business days. If you have not heard back within a week, please send it again. Occasionally mail goes astray.

PyPad

Reporting a problem in PyPad

PyPad is still in development and not yet on Google Play. Once it ships, the most useful bug report includes:

  • What you did, what you expected, and what happened instead
  • Your Android version and phone model
  • The PyPad version, shown on the About screen
  • A crash record if the app or your script stopped unexpectedly; PyPad keeps these locally and lets you export one to a file you choose
  • The Python code that triggered it, if you are willing to share it

Crash records contain only a timestamp, process and thread names, the app version and a stack trace. They do not contain your files. Nothing is sent anywhere unless you choose to attach it to an email. See the PyPad privacy policy.

Common questions

Does PyPad need an internet connection?

No. Python and pygame-ce are bundled inside the app, and PyPad does not have the Android internet permission at all, so it cannot connect to a network even if it wanted to.

Is my code sent anywhere?

No. Your projects live in PyPad's private storage on your device. Note that if you have Android's own device backup switched on, Android may include those files in your personal encrypted Google account backup. That is the operating system's doing, not the app's, and is explained in the privacy policy.

Will there be an iOS version?

Not at the moment. PyPad is Android only, and we would rather say nothing than promise a date we cannot keep.